FAQS

What types of footwear do you offer?

At HISEA Australia & New Zealand, we provide a bold selection of high-quality footwear designed for the daring adventurer in you! From rugged men's steel toe cowboy boots to waterproof deck boots, our collection is crafted for durability and comfort, ready to tackle any outdoor challenge.

How can I ensure the perfect fit for my boots?

Don’t leave your comfort to chance! Check our sizing guide to find your ideal fit. If you’re still unsure, send us an email for some extra assistance. Remember, you can always return the ones that don’t make the cut!

What is your return policy?

We want you to love your purchase! If it doesn’t fit your adventure, you can return unworn items within 14 days for a full refund (minus shipping). Just fill out the returns form on our website, and we’ll guide you through the process. Let’s make it right!

How long does shipping take?

Get ready to gear up! We ship all orders within 2-5 business days from our warehouse in northern NSW. Depending on your location in Australia or New Zealand, your boots will be on your doorstep before you know it. Keep an eye on your inbox for tracking details!

What if my boots arrive damaged or defective?

We’ve got your back! Inspect your order upon arrival and reach out to us immediately if there’s an issue. We’ll evaluate the situation and ensure you’re equipped with the right gear to conquer your next adventure!

Do you offer a warranty on your products?

Absolutely! We stand behind our products with a 100-year warranty. Upon arrival, register your boots for a lifetime warranty, and we’ll replace them if they’re damaged unintentionally. Adventure awaits, and we want you to be ready!

Can I exchange my boots for a different size or style?

Of course! The quickest way to get what you need is to return your current pair and place a new order. Don’t let anything hold you back from finding your perfect fit!

Do you ship internationally?

Currently, we ship only to Australia and New Zealand. But don’t worry, we’re working on expanding our horizons! Stay tuned for updates on international shipping options.