Refund policy

Returns

We hope you love your new purchase, however, if it's not right for any reason, we offer exchanges or full refunds minus shipping when returned within 14 days from delivery. 

Returns will only be accepted if unworn, undamaged and in original condition and packaging.

Please fill in a returns form via website with your order number and the reason for your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We 100% back the quality of our products, so much so we offer a 100yr warranty. Returns for faulty products will be processed through Hisea Warranty within the 14 day return period and if fit, the guest will receive a new product at no extra charge. If items are found to be faulty after the 14 day returns period, the item will only be replaced if products have been registered as per warranty agreement.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Lifetime Warranty

Please ensure you register your products once received to enjoy lifetime warranty provided by HISEA.

We will replace items registered with a lifetime warranty with a brand-new pair if the item was damaged or broken unintentionally. Each pair owns one replacing opportunity. This does not include general wear and tear. Conditions apply.